Last updated: 22 September 2026
Your privacy matters to us.
This policy explains, in simple language, what information we collect when you use Kessly Travel Zanzibar, why we need it, and how we use it.
1. WHAT INFORMATION DO WE COLLECT?
When you book a trip or contact us, we may collect information such as:
• Your name
• Email address
• Phone or WhatsApp number
• Travel dates
• Number of travelers
• Hotel or pickup location
• Flight information, when needed for your booking
• Tour or activity choices
• Special requests that you choose to give us
We may also receive basic technical information when you use our website, such as your browser, device, IP address, and the pages you visit.
2. WHY DO WE NEED THIS INFORMATION?
We mainly use your information to:
• Process and manage your booking
• Arrange your tours, transfers, hotels, guides, or other services
• Send you booking confirmations and important updates
• Contact you about your trip
• Process payments through our payment providers
• Improve our website and services
• Prevent fraud or misuse
• Meet legal or accounting requirements
We don’t collect information simply because we can. We use information when it is needed to provide or improve our services.
3. WHO CAN SEE MY INFORMATION?
We may need to share some of your information with the people or companies helping us provide your trip.
For example, this may include:
• Your driver
• Your tour guide
• An activity or boat operator
• Your hotel or accommodation provider
• A payment provider
• Technology or booking service providers
We only share information that is reasonably needed for the service.
For example, your driver may need your name, phone number, pickup location, and pickup time — but does not need your payment card details.
4. WHAT ABOUT MY PAYMENT INFORMATION?
Payments may be handled by third-party payment providers.
Kessly Travel Zanzibar does not normally store your full payment card number or security code on our own systems.
Your payment information may therefore be handled directly by the payment provider according to its own privacy and security rules.
5. DO YOU USE COOKIES?
Yes. Our website may use cookies and similar technologies to:
• Make the website work properly
• Remember certain preferences
• Understand how visitors use our website
• Improve our services
You can control cookies through your browser. Some website features may not work properly if certain cookies are disabled.
6. DO YOU USE MY INFORMATION FOR MARKETING?
We may use your contact information to send you offers, travel information, or updates when permitted.
You can ask us to stop sending marketing messages at any time.
7. HOW DO YOU PROTECT MY INFORMATION?
We take reasonable steps to protect your information from unauthorized access, loss, misuse, or disclosure.
However, no website, email service, or online system can be guaranteed to be 100% secure.
8. HOW LONG DO YOU KEEP MY INFORMATION?
We keep information for as long as we reasonably need it for your booking, customer service, business records, accounting, legal requirements, or resolving disputes.
When we no longer need it, we may delete or anonymize it.
9. CAN I ASK WHAT INFORMATION YOU HAVE ABOUT ME?
Depending on the laws that apply to you, you may be able to ask us to:
• Tell you what personal information we have
• Correct incorrect information
• Delete information where appropriate
• Stop certain uses of your information
• Withdraw consent where we rely on your consent
To make a privacy request, contact us using the details below.
10. WHAT IF I USE A LINK TO ANOTHER WEBSITE?
Our website may contain links to other websites, such as hotels, payment providers, or other travel services.
Once you leave our website, that company’s own privacy policy applies. We are not responsible for how another company handles your information.
11. CAN MY INFORMATION BE PROCESSED OUTSIDE TANZANIA?
Yes. Some of the companies that help us operate our website, process payments, or provide travel services may be located in other countries.
When this happens, we take reasonable steps to ensure your information is handled appropriately.
12. WHAT IF THIS PRIVACY POLICY CHANGES?
We may update this policy when our services or the way we handle information changes.
The “Last updated” date at the top will show when the policy was last changed.
13. CONTACT US
If you have a question about your privacy or how we use your information, please contact us:
Kessly Travel Zanzibar
Website: zanzania-tours.com
Email: mail@zanzania-tours.com
Phone / WhatsApp: +255 795 580 641
OUR SIMPLE PROMISE
We use your information to help provide your trip, communicate with you, operate our business, and meet our responsibilities.
We do not want our privacy policy to hide anything from you.
